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Desktop Level 3 Support

Responsibilities:

  • Provide quick reaction-like help desk support to customers via telephone, email and in-person
  • Provide customer service support telephonically and electronically
  • Training and guidance in the operation of supported intelligence websites and portals
  • Customer support-desk functions, and related tasks
  • Desktop Support Technician is responsible for monitoring the ticket queue for any new or incomplete tickets assigned to them and working with the Queue Manager(s) and customer to resolve all open tickets.
  • Desktop Support Technician will focus on imaging and deployment of Dell laptops
  • Desktop Support Technician must be able to troubleshoot/resolve/document any technical issues/problems and provide excellent professional customer service to clients at all levels within the organization during the entire support process
  • Enterprise infrastructure experience with hardware availability and configuration, operating systems, applications, data communication software, utilities and support systems
  • Experience with identification, evaluation, prioritization of, and resolution for, hardware and software failures
  • Understanding of basic networking technologies and principles
  • Must have the ability to work in a demanding environment, managing multiple priorities
  • A high level of discretion and ability to work with confidential information is required; management skills and experience preferred

Minimum Qualifications

  • Associate's or Bachelor's Degree in related field
  • 2 or more years of recent IT experience installing, upgrading, managing, administering Microsoft desktop environments and network equipment.
  • Customer Service mindset
  • Strong Professionalism and Communication Skills
  • Desktop support experience using Windows 7
  • MS Office suite and Browser based applications
  • Basic Network Protocols: LAN/WAN
  • Experience troubleshooting Windows Based Network Clients

Preferred Experience

  • Professional Certifications are a plus
  • ITIL experience
  • ServiceNow experience

What We Do

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

What Makes GDC Different:

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients business technology needs in order to deliver the best possible solution.

Why Work for GDC?

  • Cutting Edge Technology and Innovation:
    GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
  • Career Growth:
    GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
  • Employee-Centric Environment:
    GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
  • Comprehensive Benefits Package:
    GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
  • Holiday and Vacation:
    GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it whether it s for vacation or other personal reasons everyone needs time to relax and refresh.

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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